# Call1 | On-Prem Contact Center Quality Assurance

> Call1 scores 100% of your contact center calls on an appliance inside your network, links every verdict to evidence, and costs $6,000 a month per 100 agents.

Source: https://call1.cc/

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CALL 1

[Features](https://call1.cc/features) Review queue How it works Security [Pricing](https://call1.cc/contact)

[Talk to us](https://call1.cc/contact)

# The call quality cloud *you own.*

Score every call and stay in control of your costs and your data. Call1 runs AI models on an appliance inside your network: no per-call or per-minute meter, and no subprocessor for legal to review.

[See pricing](https://call1.cc/contact) [Explore features](https://call1.cc/features)

The review queue

## Give your reviewers the calls that deserve a human.

Call1 scores every conversation, then ranks the ones that need attention. Your team works a focused queue with the evidence already on the page: the flagged moment plays in one click, and a verdict takes one keystroke.

- Every verdict links to the moment in the call that produced it
- Confirm or override with a reason code; undo instead of a confirm dialog
- No agent is coached off a raw AI score without a human adjudication
- An append-only log of every machine score and human decision

REVIEW SIGNAL 03:14

82/100

Required disclosure likely missing before account discussion.

“I’ll pull up your plan and get that lowered right now…”

rationale attached human review ready

How it works

## Your recorder writes to the appliance. Everything else happens on your hardware.

01

### Calls arrive

Your recorder writes audio to an S3-compatible endpoint on the appliance. If it can do that, you’re connected.

02

### Call1 transcribes and scores

Transcription, rubric checks, and tone analysis all run on the appliance. Each verdict keeps its transcript moment, a rationale, and a confidence.

03

### Your team works on the box

The review queue, the agent portal and the analytics view all run inside your network. Audio forwards to the archive you control, and aggregate rows sync to your BI.

Hybrid sentiment

## A calm transcript can hide an angry call.

Call1 analyzes language and vocal delivery separately for every chunk, then fuses them into one sentiment signal. When text and tone disagree, the disagreement stays visible. And tone never contributes to an agent’s score.

TEXT MODEL

> “No, that’s fine.”

Language signal **neutral**

TONAL MODEL

Vocal signal **elevated strain**

FUSED PER CHUNK

HYBRID SENTIMENT INSPECTABLE

**Frustration underneath agreement**

One useful score, with both source signals and their disagreement still attached.

TEXT TONE HYBRID

Security

Three claims your security review can hold us to.

01

### Your calls stay yours.

Call1 runs on an appliance inside your network, under your keys and your firewall rules. We never hold standing access to call content.

02

### Every score has a reason.

Each verdict is anchored to the moment in the transcript that produced it, and every human decision lands in an append-only log.

03

### Fair to the people it scores.

Agents see which check failed, when in the call, and who confirmed it. They can contest a verdict from the same page. The portal has no path to any recording or transcript.

Pricing

## $6,000 a month per 100 agents. Machines included.

One price covers the whole product: every call scored, the workbench, the agent portal, insights and the audit log. There’s no per-call, per-minute or per-rubric meter, and if you outgrow a block, another machine ships and joins the queue.

[Talk to us](https://call1.cc/contact)

CALL 1

Every call. Inside your boundary.

[Features](https://call1.cc/features) [Pricing](https://call1.cc/contact) [hello@call1.cc](mailto:hello@call1.cc)